Greyhound has a more traditional bus-ownership model. It does not own buses or terminals and uses a contracting model. Flixbus, which launched the Chicago service in 2021, is a powerhouse in Europe and other international markets and seeks to expand rapidly on this continent. Such changes are the latest moves by FlixBus to become more closely integrated with Greyhound. “Even so, the changes should markedly improve the rider experience. “Training drivers to enforce the reserved seating policy will require persistence and diplomacy,” notes Allison Woodward, a co-author of our report.
The transition could create stressful situations.
German-based FlixMobiity, which owns FlixBus, captured headlines in late 2021 when it acquired Greyhound. Such conveniences, previously only available on FlixBus, Greyhound’s sister company, will help to enhance the legacy line’s image. Travelers will also be able to change their tickets with greater ease. All customers will have assigned (reserved) seats, much like on airplanes, while also having the ability to pay extra to travel “neighbor free” (next to an empty seat) for trips starting February 22. On the “plus” side, new conveniences are being rolled out by Greyhound. We describe the remarkable transformation that is underway in the Chaddick Institute at DePaul University study “ New Directions: 2023 Outlook for the Intercity Bus Industry. These riders can expect many changes in the month ahead – some good and some bad.
Thousands of Chicagoans without private automobiles or who seek to avoid the cost and stress of driving routinely hop on intercity bus services such as Greyhound, Trailways, and FlixBus.
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